EasiChat AI live-chat for Automotive Retail is playing a powerful role in accelerating Aftersales revenue streams for car dealerships. In fact, EasiChat client data reveals that around 70% of online enquiries are aftersales-related. This is a core source of potential profit in an ever-challenging and competitive space.
With a high proportion of these digital enquiries taking place out of business hours, EasiChat brings the added benefit of nurturing these valuable online conversations, day and night. EasiChat brings a human-like authenticity that far surpasses the many generic ‘one-size-fits-all’ chatbots that are so widely used.
So how is EasiChat different to other chatbots for automotive dealerships?
Matt Stone, EasiChat Founder and CEO, says, “We have a deep understanding of the OEM sector, and what it takes to manage an automotive dealership, and this has been integral to the development of the EasiChat platform and the AI software. We have adopted a ‘best of breed’ approach to our AI strategy bringing tailored solutions for individual dealerships to address their precise needs and challenges. This means the EasiChat bot goes way beyond a form-filling prompt. It becomes a serious business tool that achieves proven and impressive ROI.”
It is this tailored and collaborative approach that also underpins the quality and accuracy of online conversations, forming the basis for better engagement, improved lead generation and enhanced customer experiences. This creates a strong foundation for customer loyalty and an invaluable asset for navigating Aftersales business opportunities, which can be a key strategy for achieving growth.
While the benefits of AI-powered online live-chat services soon become clear, there are still many car dealerships that remain sceptical about adopting AI. Some have concerns about “losing human control” and are fearful of “canned, unhelpful responses” that could be detrimental to their business.
One key advantage of EasiChat is its unique, hybrid approach with tailored AI. This gives dealerships the flexibility and reassurance they need, allowing for as little or as much automation as required.
Unlike generic bots, EasiChat deeply customises chatbots to fit each automotive dealership’s precise needs. This customisation involves a collaborative process, embedding the bot into business workflows rather than just deploying a standard solution.
EasiChat unlocking around-the-clock Automotive Aftersales opportunities
EasiChat, in essence, becomes an extension to the human team. The EasiChat bot becomes an invaluable digital assistant who is fully trained, never takes annual leave or weekends off, and has all the knowledge to answer both routine enquiries and more complex queries that require a more detailed response.
This is playing a significant role in reducing the strain on service advisors, where high turnover and knowledge gaps are a real issue for the evolving automotive retail sector.
Matt underlines the potential for unlocking Aftersales opportunities on a 24/7 basis. He says: “There is a common misconception that chatbots are only good for conventional sales leads, but EasiChat goes way beyond that and is proving an asset to Aftersales too. With many automotive Aftersales departments operating on fixed hours and tight budgets, capturing and converting out-of-hours enquiries delivers real value and reduces wasted ramp time.”
Knowledgeable support and easy onboarding
User-friendly, the process of onboarding EasiChat is also a straightforward and hassle-free task. With API provided by the client, the platform integrates with most OEM and dealership software in a swift and efficient process managed by EasiChat’s Product Specialists and Technical Team, based in the UK.
“We would urge the automotive retail sector to be open to the idea of embracing the latest technology to unlock potential new revenue streams. We have witnessed what a huge difference it can make to efficiencies and online customer engagement. At EasiChat, we always recommend starting with an introductory demo to see the capabilities and benefits of our platform in action. Our strong automotive background enables us to talk the dealership’s language, rather than technical jargon, so we can clearly explain how our AI-powered chatbot client engagement solution can assist from both a practical and commercial perspective,” says Matt.
If you feel your automotive dealership could be missing out on Aftersales revenue streams, then get in touch by emailing [email protected] or book a free demo.