Frequently Asked Questions about
EasiChat.

The main difference is the tailored and collaborative approach providing your dealership with a bespoke and very flexible bot that meets your unique needs, rather than a one-size-fits-all product. 

This collaborative process allows us to effectively embed the bot into your business workflows rather than just deploying a standard solution. This approach empowers EasiChat to accurately and efficiently navigate more complex online queries, swiftly becoming a serious business tool with impressive ROI to support your dealership’s digital strategies. 

Plus, the team at EasiChat has a deep knowledge of the automotive market, from both a dealership and OEM perspective, which means we understand the challenges, and are well placed to provide the best solutions. 

We are headquartered in Surrey, in the UK, and proud to be entirely UK based, including all engineering and customer support. EasiChat is available to dealerships in the UK and overseas, as a fully supported service.

The tailored AI delivers a higher quality of online chat, responding to routine and more complex queries using authentic, human-like language with speed and accuracy. EasiChat identifies the online queries that need to be prioritised as hot leads. EasiChat can handle multiple conversations simultaneously, routing those that require human intervention to help your dealership become more efficient in dealing with digital enquiries on a 24/7 basis. 

Such efficiencies help to enhance productivity, and the customer journey for better outcomes and improved client loyalty.  This is also proving especially beneficial for Aftersales opportunities. Adopting EasiChat means automotive retailers can harness the benefits of artificial intelligence to improve communications, while driving efficiencies through the existing business. 

EasiChat blends in seamlessly with your human teams and your processes. EasiChat exists to work with humans as a hybrid solution, rather than replace them, helping to deal with high volumes of customer communications and reduce workload. Within a Contact Centre environment, for example, agents can hold up to 10 conversations at any one time, as the AI glides effortlessly from AI mode to human and back again as required. Dealerships value EasiChat’s ability to deliver meaningful, natural conversations means it soon becomes an indispensable member of your team.

You can expect minimal disruption and maximum support during the onboarding phase. The only request we have of your team is to understand exactly what you want from your chatbot.  Beyond that, the integration process is managed by EasiChat, so you have the peace of mind that we will handle everything, including liaising with 3rd party providers. 

EasiChat is very user-friendly, with very little training required, allowing for quick and receptive adoption. Most clients receive leads in the same manner as they have traditionally done. It’s all very simple and of course, our EasiChat product specialists will support that process on an ongoing basis. 

Yes, very much so. EasiChat’s technical team, (based in the UK), are also the architects of the platform, with an in-depth knowledge of every facet of the system. We pride ourselves on speed of response, and offer ongoing support to our clients working as a dedicated support partner rather than a Helpdesk ticket. We continuously refine and fine-tune your bot, working with you, utilising feedback and analytics.

Yes, it is highly compatible. As long as there is an API, we can integrate with existing backend platforms to provide a smooth service, be it DMS, sales leads or CRM.

Yes. EasiChat’s flexible approach means the software is ideal for the smaller, independent dealership. Fixed pricing means there are no hidden surprises. Plus, you have access to a class leading product and team, with the ability to focus on specific challenges faced in your locality for optimum relevance. 

Yes, it is very easy.  We simply need to agree a ‘go-live’ date so that you can give notice to your current provider and have a seamless switch over.  We frequently experience the situation where a client already has a live chat system, however, they feel disappointed and limited by the performance. EasiChat can unlock the potential in each separate dealership location.

Enquiry conversion reporting is automated and customisable to suit your preferences. You choose the frequency of your reports. Transcripts and conversation data are accessible via EasiChat’s inbox system. Accuracy monitoring is primarily the responsibility of your dealership through the review of transcripts, and any issues should be reported for improvement.

EasiChat is offered as a premium solution that delivers swift ROI. We are upfront in that we may not be the cheapest on the market, however, the results speak volumes. Our pricing reflects extensive onboarding and ongoing support, ensuring a long-term partnership that improves results. Please refer to our Pricing page for more information and reasons why clients are investing in EasiChat.

We prefer to offer a service that is tailored to your dealership or requirements, as we are not a one-size-fits-all product. We are confident that our fixed – no surprises – pricing will mean that you will be happy with EasiChat for a very long time.

Our clients tell us this can happen within the first month. Please don’t take our word for it and feel free to check out our client testimonials here.

Please refer to our Terms and Conditions if you wish to terminate your contract. We should stress that we review the performance of the bot regularly and make any adjustments to achieve the desired delivery, and that is why we have so many satisfied clients.

Data governance is at the core of EasiChat’s philosophy, ensuring that your information is handled with the utmost care and integrity. We understand that data privacy is not just a requirement; it is a fundamental right. 

Our commitment to safeguarding your data means implementing robust security measures and transparent policies that prioritise your privacy. We believe that trust is built through accountability, and we strive to create a secure environment where your data is protected from start to finish. With EasiChat, you can engage confidently, knowing that your information is in safe hands.

Data compliance is covered here and the onus is on the Controller, (client), to take overall responsibility. However, EasiChat, as Processor, also has responsibilities which are clearly highlighted. It’s important that each client signs up to our DPA and again, this is on the website, as well as being part of the contractual sign up.

Yes, very much so. We follow the UK Government’s Cyber Essentials guidelines to help protect our systems, data and communications from common cyber threats. Cyber Essentials is a recognised security standard that focuses on key areas such as secure devices, protected networks, controlled access to information, malware protection and keeping software up to date. By following these guidelines, we aim to provide a secure environment for our clients, prospects and business partners, and to reduce the risk of cyber-attacks and data breaches.