EasiChat, a hybrid Human/AI-driven customer engagement solution for automotive dealerships, is delighted to be partnering with Compatible Automotive, a leading provider of software and service for automotive dealers in South and Sub-Saharan Africa.
Following a successful pilot, the collaboration now plans to roll out the award-winning EasiChat online live chat platform to automotive dealers across the African continent, as an easy-to-integrate solution for those who are looking to optimise their digital strategies and drive efficiencies within their businesses.
For over 12 years, Compatible Automotive has been at the forefront of the digital space and the solution developed by EasiChat takes its offering to the next phase, further complementing its existing portfolio of products developed for the automotive sector.
Henry Howard, CEO, Compatible Automotive comments: “EasiChat was introduced to us through a referral from a mutual contact in our global supply network, which led to this partnership in South Africa. By adding this solution to our portfolio, we can offer our existing customers an enhanced premium service in the knowledge that it is proving to be a gamechanger for high profile dealerships in the UK. Here in South Africa, we also expect other dealerships seeking to improve their customers’ digital experiences to follow suit at pace.”
Live pilots in South Africa have been successful, generating positive feedback on EasiChat’s tailored AI and its role in improving customer engagement and lead generation. Its 24/7 AI/hybrid live chat capability is also viewed as a key benefit in today’s digital-first market, where customers increasingly expect support beyond standard business hours.
“We have changed the way we ‘onboard’ a new partner over the last few years and running a focussed live pilot has been a core part of that. The pilot quickly flushed out any issues with integrations and language so now we have a working solution to proceed with,” explains Mr Howard.
With several dealers already signed up to EasiChat, Compatible Automotive expects strong growth and a busy onboarding period in the near future.
Matt Stone, Founder and CEO of EasiChat in the UK comments: “When we first looked at the possibility of entering international markets, Compatible Automotive were top of our list. They came highly recommended by our Chairman, Geoffrey Page Morris, following extensive experience of both the market opportunity and the Compatible team. We are now looking forward to working with Compatible having recently forged the partnership, anticipating huge upside and value being created for both partners and Compatible’s client base.”